Frequently Asked Questions
What is the accuracy of your product information?
Accuracy of Information About Products: Manufacturers often discontinue products, repackage them, reprice them and even change their ingredients to improve their product line. These changes are communicated to us over time and sometimes they are not communicated and as such they may be reflected much after the actual changes occur. We try our best to stay current but may fall behind because of the time lag in receiving this information. Please check with your other sources for most current product information before you buy. DrugNatural™ has no control over the manufacturers and is not liable for any changes made by the manufacturers.
What is your general policy?
Our General Policy: At DrugNatural™, we stand behind every product we sell. We will correct any error we make.
Our Commitment to our Customers: We unconditionally commit to our customers that we will meet or exceed Better Business Bureau, USA customer satisfaction standards in all areas of business under our control.
Product price is subject to change without notice.
We reserve the right to terminate or limit access to our site, without notice, to anyone for any conduct that we, at our sole discretion, believe to be in violation of any applicable laws or harmful to our interests or those of our customers or suppliers.
Why should I order online?
Ordering from DrugNatural™
Ordering Online: Ordering online at DrugNatural™ is completely safe and private. When placing your order, you may take advantage of our online Shopping Cart System, which offers you the following benefits:
- You will save time in getting your order processed and in receiving your order timely, as your name and address are spelled correctly and order entry errors are eliminated.
- You will get an email confirmation of your order right away.
- Security of your order and payment are guaranteed with the use of 128-bit encryption technology.
- Your privacy is guaranteed. As a matter policy, we do not share your personal information with anyone or any entity.
- We can address your complaint, if any, promptly, properly and to your satisfaction as the entire communication is documented.
How should I proceed to order online?
Please Follow the Steps Below to Order Products from DrugNatural™:
- Sign in to your account before making purchase. If you are a new patient or customer, please Create a new account or you can place an order without an account.
- Click Add One to Basket for the product you want.
- Click the View Basket link at the top of page to view your Shopping Basket contents and make changes before you check out.
- Certain manufacturers require that we record your a. Disease Condition b. Allergy c. Current Medical Provider's Name and Address. Please provide this information at the order comments during check out.
- We invoice all customers, including international customers, in the US $. International customers will see their charges posted on their credit card in their home currency based on conversion rate charged by the credit card company.
Do you accept credit cards?
Payment for and Shipment of the Orders:
We accept Visa, MasterCard, Discover card and American Express. We do not ship any order without prior payment. A current valid physical address, valid telephone no., and a valid email address are required to process your order, payment and shipment.
Do you charge sales tax?
Shop tax-free from anywhere in the United States except for California!
How long does it take you to process my order?
Order Processing: Most orders for vitamins and supplements are shipped within 24 to 48 hours. Occasional delays of up to 72 or hours beyond can occur for a variety of reasons, including sudden excessive demand, particularly just before, during and after holidays, out of stock inventory, backorder situation due to bulk supply problems, shipping delays, and inclement weather. Once we become aware of the delays, we will promptly notify you via an email of any delay or anticipated delay beyond 72 hours. Orders requiring special handling can take longer. Some heat sensitive products are shipped on Mondays and Tuesdays only so they reach customers during the same week. We require online ordering, as it saves administrative and processing costs; the savings are then passed on to customers. However, please feel free to contact us if you run into any order placement problems on line.
What are your Shipping charges and delivery times?
US Shipping Charges and Delivery Times: See US Shipping
International Shipping Charges and Delivery Times: See International Shipping
What is your refund policy?
Refund Policy: We want your utmost satisfaction, so we will do what we can to process your refund as fast as possible. We will not be satisfied until our customers are fully satisfied.
Please visit our Refund Policy page for more detailed information on returns and refunds.
Contact us within 5 business days of receipt of shipment for any of the following reasons:
- Wrong quantity shipped
- Wrong item shipped
- Incorrect shipping charge or billing information
- Damaged package
We will not handle any of the above claims after 30 days of the invoice date.
In either case, please send us an email requesting a Return Material Authorization (RMA) Number before returning any products. We will promptly respond to your request returning the products.
Products returned without RMA will be refused and returned to sender, who is responsible for any and all incurred charges.
Once the RMA is issued, the return must be postmarked within 5 business days.
We will issue credits for returned products after they are received by us. All returns must be insured and postage pre-paid. Be sure your name, address and Return Authorization Number are clearly indicated on the outside of the package.
We will do what we can to process your refund as fast as possible but in some cases, it may take about 2 weeks for the credit to be issued.