We want your utmost satisfaction, so we will
do what we can to process your refund as quickly as possible.
We won't be satisfied until you are.
Shipment Return Due to Dissatisfaction: If you are not satisfied
with any of our products, you may return the unopened products within 30 days and we will refund the purchase price of all the returned goods
less 25% restocking fee (no refund on shipping charges).
Order Cancellation & Returns Not Allowed: Discontinued items,
close-outs, Perishable and heat sensitive items and refrigerated items
are not eligible for credit and return. All special ordered items, that is, the items we specifically ordered from the manufacturers after we receive customer order are not eligible for cancellation, credit and/or return.
The manufacturers recommend that all heat sensitive items be shipped via overnight delivery especially during summer times and for those locations in the USA where the temperatures rise into triple digits.
You may use your discretion based on temperature in your local area at the time of expected delivery of your order at home and choose overnight or 2 day delivery. Standard ground shipping during winter time and early spring may be satisfactory to keep items cool during transportation, however, use your judgment while choosing shipping method.
International Shipment Return Due to Regulatory Problems: The regulatory, customs and postal rules and restrictions vary from country to country and it is the responsibility of the customers ordering the products to verify these rules and restrictions before ordering the products. We are unable to keep abreast of such rules and restrictions and as such do not take responsibility for any rejection of shipment of orders. Any such refund will be on case by case basis. No refund will be issued for any opened or damaged products. No refund will be issued after 30days.
Shipment Due to DrugNatural™ Error: We will refund full
price and shipping charges without restocking fee for any products
returned due to our error in shipment or order processing. Please
inspect your package when you receive it for freight damage.
You need not accept any damaged package. Get initial claim information
from the delivery person, then notify us about the damaged package.
Contact us within 5 business days of receipt of shipment
for any of the following reasons:
- Wrong quantity shipped
- Wrong item shipped
- Incorrect shipping charge or billing information
- Damaged package
We will not handle any of the above claims after 30 days from
the invoice date.
In either case, please send us an email requesting a Return
Material Authorization (RMA) Number before returning any products.
We will promptly respond to your request.
Products returned without RMA # will be refused and returned
to sender, who is responsible for any and all incurred charges. Customers who return the products without RMA # may not receive their refunds as such returns cannot be tracked.
Once the RMA is issued, the return must be postmarked within
5 business days.
We will issue credits for returned products after they are
received by us. All returns must be insured and postage pre-paid.
Be sure your name, address, and Return Material Authorization
Number are clearly indicated on the outside of the package.
We will do what we can to process your refund as quickly as
possible but in some cases, it may take about 2 weeks for the
credit to be issued.
Incidental Error Omission & Problem: DrugNatural does not take any responsibility, either direct or indirect, expressed or implied with regard to any delays or damage or consequential damage caused by errors or omissions or problems beyond its control and no refund or compensation of any sort will be given. Such issues include but not limited to delay in shipment/delivery due to issues beyond our control, delay in the use of the product due to issues beyond our control, time & effort required and spent in returning the products regardless of the cause and source of the error, omission and problem.
Refund Due to Product Quality: We have no control over the quality of the products manufactured by the manufacturers and we do not take responsibility for the quality of their products other than working diligently to replace the poor quality product received by the customer or refund the money. We do not take any responsibility for any the delay caused by return and replacement in the use of the product by as we do not control the quality of the manufacturers'
products.
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